Refund policy

Return & Refund Policy

At our online store, your trust matters to us. We want you to shop with confidence, knowing that we stand behind the quality of every product we deliver across Pakistan. Please read our Return & Refund Policy carefully so you know exactly how we take care of you if something doesn’t feel right.

Return Policy

We accept returns within 7 days from the date of delivery.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and undamaged

  • The product must be in its original packaging

  • All tags, labels, and accessories must be intact

  • Proof of purchase or order confirmation is required

If these conditions are not met, we may be unable to accept the return. This helps us ensure fairness and maintain quality for all our customers.

How to Request a Return

If you wish to return an item, please contact our Customer Support team within 7 days of receiving your order.

You can reach us through:

Once your request is approved, we will guide you through the return process in a smooth and simple way.

Refund Policy

Your satisfaction is important to us, and we handle refunds with care and transparency.

  • Refunds are processed only after the returned item is received and inspected

  • Once approved, the refund will be issued to your original payment method

  • Please allow a few business days for the refund to reflect, depending on your bank or payment provider

We always aim to make this process fair, quick, and stress-free.

Shipping Charges

  • Shipping charges are non-refundable

  • Shipping fees will only be refunded if:

    • You received a defective item, or

    • You received an incorrect order

In such cases, please contact our Customer Support immediately so we can resolve the issue with care and priority.

Need Help? We’re Here for You

We believe great service builds lasting relationships. If you have any questions about your order, delivery, return, or refund, our Customer Support team is always ready to help and guide you with honesty and respect.

Thank you for choosing our online store and trusting us with your purchase in Pakistan. We truly value you.